By placing an order, all users agree to our terms and conditions of our service as listed below.

Mama-Lu provides a platform for ordering and delivering custom items to college students in Rexburg, Idaho.
Limitations: Request for delivery outside of campus must be arranged with Lucia directly via phone or email. Mama-Lu reserves the right to decline special order or cookie requests.

Customers must place an order on the website, provide payment upon ordering, and supply required information in order for request to be honored.
Prices are subject to change, customers will be notified of the final price before the transaction is completed.
Payment Terms: Mama-Lu processes payments through Square payments.

Deliveries are only available in Rexburg, Idaho. Every reasonable attempt will be made to deliver in the requested delivery window.
If a recipient is unavailable, attempts will be made to reschedule directly with recipient. If reschedule fails, Mama-Lu will reach out to sender after second failed delivery window.
Delays may occur due to unforeseen circumstances (weather, etc.) and that customers will be informed promptly.
Delivery confirmation photos will be contingent upon recipient permission to photograph.

Order Changes: Because products are handmade and customized to each order, changes and cancellations are not available once the delivery window has commenced.
Refunds: There are no refunds for custom items once prepared.
Replacements: If applicable, damaged or incorrect items will be replaced in the next delivery window.

Limitations on Custom Orders: Requests are approved at Mama'-Lu’s discretion.
Approval Process: Mama-Lu requires approval and pre-payment for special requests. The base fee for special requests is $15 plus cost of goods. Customer will not be charged until Mama-Lu approves request and Customer accepts invoice.

Service Limits: Mention that Mama-Lu is not liable for circumstances beyond its control, such as incorrect addresses or recipient unavailability.
Product Quality: Mama-Lu is not liable for third-party products, if applicable, or quality issues outside of control.
Damage/Loss: Liability is limited to the value of the ordered items.

Please review Privacy Policy for information on how customer data is collected, stored, and used.

Please contact Mama-Lu via the special requests form for inquiries or disputes related to orders or service terms.

We reserve the right to update terms and conditions. Changes will be communicated via this webpage and take effect upon publication.